About the Role
Position Summary:
The Front Desk Agent is responsible for providing exceptional guest service while managing daily front desk operations in accordance with Choice Hotels brand standards. This role serves as the first point of contact for guests and ensures a smooth and welcoming experience from check-in to check-out.
Responsibilities
Key Responsibilities:
Greet and assist guests with check-in, check-out, and reservations
Deliver excellent customer service and handle guest inquiries or concerns professionally
Operate the property management system (Choice Advantage) for reservations and billing
Maintain accurate records, process payments, and balance shift transactions
Answer phones and manage incoming calls in a timely and courteous manner
Communicate effectively with housekeeping and maintenance to support guest needs
Follow all brand standards, policies, and procedures
Maintain a clean, organized, and professional front desk area
Qualifications/ Requirements
Qualifications:
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Basic computer skills; experience with hotel systems is a plus
Ability to multitask and work in a fast-paced environment
Reliable, professional, and team-oriented
About the Company
Kingsley + Co. is a minority-owned real estate development firm based in Cincinnati, Ohio. We specialize in creating innovative, sustainable, and community-focused developments that enhance the lives of residents and invigorate the neighborhoods we serve
We're a certified MBE and black-owned business that approaches traditional commercial real estate with innovative and inclusive methods to grow and compete in todays real estate market. Our portfolio includes hotels, multi-family housing, mixed-use developments, and more.
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Kingsley + Co. is an equal opportunity employer. All applicants will be considered for internship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above description is not designed to cover or contain a comprehensive list of duties and responsibilities required. Duties & responsibilities may change or new ones may be assigned any time and without notice.