About the Role
Position Summary:
The Hotel General Manager is responsible for overseeing all aspects of hotel operations in alignment with Choice Hotels brand standards. This role ensures exceptional guest experiences, drives revenue and profitability, and leads the team in daily execution across front office, housekeeping, maintenance, and sales.
Responsibilities
Key Responsibilities:
Lead all day-to-day hotel operations, ensuring compliance with Choice brand standards and SOPs
Drive revenue performance through rate strategy, occupancy management, and sales initiatives
Manage expenses, budgets, and P&L to meet financial targets
Recruit, train, and develop staff; foster a positive and accountable team culture
Ensure high levels of guest satisfaction and respond to guest feedback and service recovery
Oversee housekeeping, maintenance, and property condition to maintain brand quality scores
Maintain compliance with all safety, licensing, and regulatory requirements
Utilize Choice systems (Choice Advantage, reports, STAR reports) to monitor performance and adjust strategy
Coordinate with ownership on reporting, capital improvements, and operational initiatives
Qualifications/ Requirements
Qualifications:
3+ years of hotel management experience (Choice Hotels experience preferred)
Strong understanding of hotel operations, revenue management, and guest service standards
Experience managing budgets, forecasting, and financial reporting
Proven leadership and team development skills
Proficiency in hotel management systems (Choice Advantage preferred)
Strong communication and problem-solving abilities
About the Company
Kingsley + Co. is a minority-owned real estate development firm based in Cincinnati, Ohio. We specialize in creating innovative, sustainable, and community-focused developments that enhance the lives of residents and invigorate the neighborhoods we serve
We're a certified MBE and black-owned business that approaches traditional commercial real estate with innovative and inclusive methods to grow and compete in todays real estate market. Our portfolio includes hotels, multi-family housing, mixed-use developments, and more.
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Kingsley + Co. is an equal opportunity employer. All applicants will be considered for internship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above description is not designed to cover or contain a comprehensive list of duties and responsibilities required. Duties & responsibilities may change or new ones may be assigned any time and without notice.